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  Web Hosting - General
     
¤ What is Web Hosting?
¤ What is the difference between UNIX hosting and Windows hosting?
¤ What is shared Hosting?
¤ What exactly is space and bandwidth?
¤ What are PHP, ASP, perl, etc?
¤ Why would I need a dedicated IP?
¤ What is uptime?
¤ How do I upload my site?
¤ What are the differences between your Plans of Hosting?
¤ What plan should I start with?
¤ Do you have any restrictions on the content we put on our site?
¤ Can I sell advertising space on my site?
¤ Can I SPAM and send unsolicited messages if I host with you?
¤ Can I host with you if I send out a newsletter to my subscribers each month?
¤ What type of Email accounts do I get with my hosting account?
¤ What is Email Forwarding?
¤ What is a Catchall Email?
¤ Do you offer e-mail auto-responder capabilities?
¤ Can I use my existing domain name with your hosting?
¤ Can you host foreign domain names ?
¤ How soon will my account be set up?
¤ Can I resell part of my web hosting account?
¤ How often can I update my site?
¤ Does Tech Freedom Online accounts provide a web mail service?
¤ Do you provide SMTP with hosting accounts?
¤ Will my site be backed up regularly?
¤ Do Tech Freedom Online offer unlimited bandwidth or web space?
¤ Can I upgrade to a different service plan in the future?
¤ Are there any "hidden" fees?
¤ How do I get customer support?
¤ Why shouldn't I host my Web site with a company that offers free domain registration?
¤ Can I access my site with or without the 'www'?
¤ How do I transfer files to my website?
¤ From where can I get FTP software for uploading my files?
¤ Do you offer web page design services?
¤ Do you provide access logs?
¤ Can I host more than one website under my web space?
¤ Are you running SQL Server 7 or SQL 2000?
¤ What is Web Hosting?
   

Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online.

You can either opt for free hosting that is usually supported with banners and pop ups, or may opt to get paid web hosting, which gives you complete control over your site contents.

 
       
¤ What is the difference between UNIX hosting and Windows hosting?
   

Depending on which operating system to go with depends on your needs.

If you need to support Microsoft products such as ASP, MS Access, VBScript and other Windows supported products like Coldfusion then Windows hosting would be better. Furthermore, after the release of Windows 2003, it has become highly popular in the world of hosting.

 
       
¤ What is shared Hosting?
   

This form of web hosting should suffice for most everyone.

Shared hosting simple refers to the fact that your site is on one server, and that this server hosts multiple sites. You are virtually shared - your site will not be the only one on this specific server.

Very few sites would actually need the power of a dedicated server, so this option provides to be a reliable and cheap solution.

 
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¤ What exactly is space and bandwidth?
   

Disk space is the size your website can be. Every single letter on your website has to be stored somewhere on your web host's server. Each letter is one byte, and a megabyte is roughly one million bytes. HTML pages are usually very small, but it is the extra images, scripts, and even databases that can take up large amounts of disk space.

Bandwidth/Transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes - billions of bytes. Once you go over your monthly limit, a host may either shut your site down for the remainder of the month or it can charge you 'overage.'

 
       
¤ What are PHP, ASP, perl, etc?
   

These are all programming languages which are referred to by their acronyms.

PHP - PHP: Hypertext Preprocessor
ASP - Active Server Pages
Perl - not an acronym

Each programming language has its own benefits and uses. It is best that you research on your own to find one that best fits your needs.

 
       
¤ Why would I need a dedicated IP?
   

For most people, a dedicated IP is not required. But for people that want to provide anonymous FTP or a website using SSL, a dedicated IP can make that easier.

 
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¤ What is uptime?
   

Uptime is literally what it means - it is the amount of time your site is online throughout the entire month.

The best uptime would be 100%, but because things can break, many hosts offer 99.9% uptime guarantees which is approx 43 minutes of downtime in a month.

 
       
¤ How do I upload my site?

The main method of uploading files to your site's account is by using FTP. When you sign up with us, you will get an FTP account that lets you access files in your account (ftp.yoursitename.com, your main account name and password).

Then you can use a built-in Windows or Internet Explorer FTP client, or some other software that supports FTP such as CuteFTP, WS_FTP, or Total Commander to transfer files from your hard drive to your account.

All these methods will work fine, but we recommend using dedicated FTP programs as the preferred solution because these programs have the best user interfaces and support advanced options like setting file permissions and resuming aborted file transfers.

       
¤ What are the differences between your Plans of Hosting?

The main differences between our hosting plans are found in the amount of disk space you are provided with, the amount of transfer you are allowed, and the number of e-mail accounts included. You may note that being hosted on a dedicated server also allows for more control over basic server settings.

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¤ What plan should I start with?

This is a decision you must make for yourself based on both the amount of exposure you plan to give your site as well as the amount of information you have for your site. Due to the generous disk space limits Tech Freedom Online gives, most sites start with 20 MB packages. Upgrading is a breeze and you only pay the difference in fees from one level to the next when upgrading.

       
¤ Do you have any restrictions on the content we put on our site?
We do have strict restrictions on Adult and illegal content. For detailed information on our content limitations, please refer to our Terms of Use.
       
¤ Can I sell advertising space on my site?

Yes! You are welcome to make money selling ad space of all shapes and sizes on your site! Note that the content restrictions apply to any advertisements you place on your pages.

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¤ Can I SPAM and send unsolicited messages if I host with you?

NO! Tech Freedom Online is 100% AGAINST SPAM! **If we receive SPAM complaints about your account, we will be forced to terminate your account without a refund.** There are much better ways of bringing GOOD traffic to your site.

       
¤ Can I host with you if I send out a newsletter to my subscribers each month?

**If the people you are mailing did request to receive your newsletter, then it is acceptable. ** If we receive complaints of the newsletter bring unsolicited SPAM, we will be forced to terminate your account without refund. **

       
¤ What type of Email accounts do I get with my hosting account?

With your hosting account, you have the option of choosing either e-mail forwarding or POP3 e-mail accounts. The number of accounts that are included in your monthly web site hosting fee is based on the level of the account you purchase.

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¤ What is Email Forwarding?
   

We can forward all e-mail from your domain name to your current e-mail account.

 
       
¤ What is a Catchall Email?
   

A Catchall e-mail account will forward [email protected] that you have not specifically setup as an alias or POP3 account for. You'll get all mail to your domain name and your customers will not receive mail bounces for invalid e-mail addresses at your domain.

 
       
¤ Do you offer e-mail auto-responder capabilities?
   

Yes. Included with every Tech Freedom Online hosting account is the ability to create auto-responders. There is NO additional charge for this service.

 
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¤ Can I use my existing domain name with your hosting?
   

Yes you can, you have an option of registering a domain name from us or use your existing domain name. All you have to do is change the nameserver information (DNS information) of your domain name to:

ns1.techfreedomonline.net
ns2.techfreedomonline.net
ns3.techfreedomonline.net
ns4.techfreedomonline.net.

 
       
¤ Can you host foreign domain names?
   

We can host most types of domain names (with a few exceptions such as .name) - if in doubt please contact us.

 
       
¤ How soon will my account be set up?
   

Hosting account setup is completed within a few hours of us receiving your payment. If you choose to pay on-line with a credit / debit card your account will be up and running the same day. If you choose to be invoiced you will receive your invoice by e-mail within a few hours and account setup will be completed immediately we receive payment.

 
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¤ Can I resell part of my web hosting account?
   

No, your account is for your use ONLY and we currently do not offer multiple hosting under one account - however this may be an option if you go for our reseller plans. Please see our reseller area for more details.

 
       
¤ How often can I update my site?

As often as you need to, your FTP account is there to be used 24 hours a day 7 days a week.

       
¤ Does Tech Freedom Online accounts provide a web mail service?

We do, and a very advanced one at that...

Webmail is provided to all accounts via our
Neomail, Squirell Mail, Horde Web mail (Linux Plans) mail server software, the interface is very fast and easy to use and the software offers a number of advanced features such as attachments, vacation messages, autoresponders, antivirus and Spam Filters.

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¤ Do you provide SMTP with hosting accounts?

Where possible you should use your ISP's SMTP server to send e-mail.

There are occasions where this is not possible (for instance AOL in USA and VSNL in India do not provide an SMTP server for their customers) in this case we can provide you with a secure SMTP login to our mail servers to send your mail at a minimal cost.

       
¤ Will my site be backed up regularly?
We perform full daily tape backups of our web, database, email and statistics servers. Please note, however, that these backups are performed to allow restoration of data by Invectis if there is a server related problem, they are not available to clients to restore files that have been damaged or deleted by the client.

The only exception are customers SQL databases which are backed up daily both to tape and to a spare hard drive on the SQL server - these copies are kept for 7 days and we will restore them on request.

Always keep an up to date local copy of your site, if your site includes dynamic elements such as databases back these up to your local machine regularly.
       
¤ Do Tech Freedom Online offer unlimited bandwidth or web space?

No - and neither does anyone else, no matter what their advertising claims . . . . try taking one of their accounts and then using 10GB of bandwidth a day and see how long it takes them to find a reason to close your account!

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¤ Can I upgrade to a different service plan in the future?

If you need a more extensive plan than the one you’re signed up for, you can easily switch plans or add extra services. All you would need to do is pay the difference. Likewise, if you find you signed up for a more comprehensive plan than you needed, you can downgrade to a more basic plan on your renewal date. Just inform us before your renewal date.

       
¤ Are there any "hidden" fees?

NO. Absolutely not. When you place an order all the chargeable options are clearly shown.

       
¤ How do I get customer support?

To receive support of any type you can email support at [email protected]

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¤ Why shouldn't I host my Web site with a company that offers free domain registration?

Some hosting companies offer FREE domain registration while you host your Web site with their company. Then, if you decide to move your Web site to another host, you cannot take your domain name with you because the hosting company is the real owner of the domain name. We do not offer free domain registration because we want our customers to always have the option to go to another hosting company and to take their domain name with them.

       
¤ Can I access my site with or without the 'www'?

Unlike some of our competitors, with our service you can access your site with both (www.yourname.com) and without (yourname.com).

       
¤ How do I transfer files to my website?

Files must be transferred to the web server via File Transport Protocol (FTP)

Most popular clients are WS FTP and CUTE FTP

   

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¤ From where can I get FTP software for uploading my files?
Among most common FTP programs with a graphical user interface that you can download from the Web are:

WS_FTP (http://www.ipswitch.com)
CuteFTP (http://www.cuteftp.com)
FTP Explorer (http://www.winsite.com)
FTP Voyager (http://www.ftpvoyager.com/)
       
¤ Do you offer web page design services?

Yes we do! Tech Freedom Online prides itself on the design of quality web sites at a reasonable cost. More information feel free to write us at [email protected]

       
¤ Do you provide access logs?

Yes we do, and we provide them only on a monthly basis. We do not enable logging by default; it's enabled only after use requests for the same *Space consumed by the log files includes the web space you bought from us.

   

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¤ Can I host more than one website under my web space?

While we can point as many domains as you require to your web space, we will not point domains to subdirectories under that web space.

       
¤ Are you running SQL Server 7 or SQL 2000?

We are currently running SQL Server 2000, If you are using SQL 7 at your local end, then you will be only able to connect through Query Analyzer to our SQL Server 2000, thus please upgrade your SQL Server to 2000 version.